Our Policies

Shipping and Refund Policy

At Alpine Apothecary, products are made and packed in small batches in our Snowy Mountains workshop.

Shipping timeframes

Orders are generally dispatched within 2–4 business days. Tracking information is sent by email once your order is packed. Orders are shipped with Australia Post.

Please allow additional time during holidays, severe weather and high-volume periods. Contact us before ordering when an item is required urgently.

Returns

For hygiene and safety reasons, we generally cannot accept change-of-mind returns for opened or used personal-care products. This does not exclude any rights or remedies available under the Australian Consumer Law.

Damaged, faulty or incorrect items

Please contact us within five days of receiving your parcel and provide your order number, a description of the issue and a clear photograph where relevant.

We will assess genuine concerns involving damaged, faulty or incorrect items and provide an appropriate remedy in accordance with the Australian Consumer Law.

Wholesale orders

Please ensure your wholesale account is active before placing an order. Contact us before checkout when you are unsure about wholesale pricing or minimums.

Ordering support

Orders are processed through our website. For questions before ordering, please contact Alpine Apothecary.