Refund policy

Refund and Returns Policy

This policy applies to purchases from Alpine Apothecary. Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Change of Mind

We do not generally offer refunds or exchanges if you change your mind, find the product elsewhere for a lower price, decide you no longer need it or choose the wrong product.

For hygiene and food-safety reasons, opened personal care products, cosmetics, soaps, teas and herbs cannot be returned for change of mind.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, unsafe, significantly different from its description or not the product you ordered, please contact us within a reasonable time.

Please include:

• Your order number
• A description of the problem
• Clear photographs where helpful

We may ask to inspect the product before confirming the appropriate remedy.

Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy.

If a product is confirmed to have a problem, Alpine Apothecary will reimburse reasonable return postage costs. Please keep your postage receipt.

Sensitivities and Personal Preferences

Natural ingredients and essential oils may not suit every person. A sensitivity, dislike of a scent or change in personal preference does not necessarily mean that a product is faulty.

This does not affect any rights or remedies available under the Australian Consumer Law.

Digital Products

We do not offer change-of-mind refunds after a digital product has been delivered, downloaded or accessed. Consumer guarantees still apply where required by law.

Refund Processing

Approved refunds will be returned using the original payment method unless otherwise agreed.

We aim to process approved refunds within five business days. Your bank or payment provider may take additional time to make the funds available.

Returning a Product

Please contact Alpine Apothecary before returning a product.

Email: jacinta@alpineapothecary.com.au

Please do not send a return without contacting us first, as unauthorised returns may not be accepted.